Returns & Exchanges
Refund policy
Faulty Items
The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please contact us to receive instruction for it's return.
Exclusions
Please note certain items cannot be returned, unless SteveWhyman.com is at fault.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return undamaged gifts, we will exchange them for a credit note to the value of the gift within 60 days of purchase, on safe receipt of the returned item.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at www.consumerdirect.gov.uk.
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Buying on line
(Most parcels need a signature on delivery so if you want anything posted to your work/another family member this is not a problem. Just let us know)
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